Multiticket.net

MultiTicket is a web based helpdesk software and tracking solution that allows businesses to move the tech support into a new age. MultiTicket will allow any user the ability to access helpdesk support from any computer that has an internet connection worldwide. By allowing access to all users at once, MultiTicket now becomes the central repository for all trouble ticket information. With MultiTicket, the use of client side application is no longer needed

Why MultiTicket? With business constantly moving, satellite offices, telecommuting, and wireless business, the need for a centrally supported trouble ticket system is growing ever more in demand. MultiTicket provides that solution and keeps your helpdesk connected to your business.

Users can log issues in a central database that can be access by any helpdesk personnel from around the globe, giving them an answer to their problem at a rapid rate. By creating this central database, a knowledge base for your business solution can be created fast and accurate.

A web based helpdesk solution provides the ease of installation and maintenance of one server location. No individual client installations or updates are needed. Also by creating MultiTicket as a web based application, telecommuters, sales personal, field agents or any individual on the move, can access and report any issues or search the boundless information of the knowledge base created by the system.

MultiTicket helps business efficiently manage helpdesk/support costs by utilizing existing staff and resources, regardless of their physical location.

Features

	Product Support
	Project Manager
	Knowledge Base
	Issue Organizer
	Status Codes
	Issue Actions
	Calendar
	Query
	Graphs
	Reports

MultiTicket - Professional is for companies using Access® for their database management systems (DBMS). You do not need to have Access® installed on each PC that will use MultiTicket.

MultiTicket - Enterprise edition works with Access® but is also compatible with other more powerful database management systems such as Microsoft SQL Server®, and Oracle®.